Privacy Policy

Payback Recovery Services ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We comply with applicable data protection laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Google's privacy standards for sites using Google services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

1.1 Information You Provide Directly

When you fill out our case submission form or contact us, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp)
• Financial loss amount
• Name of the scam broker or platform involved
• Incident description and related details

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

1.3 Information from Google Services

We use Google Analytics and Google Ads (including Google Tag Manager) to understand how visitors interact with our site. These services may collect:

• Anonymized usage statistics and behavioral data
• Conversion events (e.g., form submissions)
• Advertising interaction data for remarketing purposes

Google's collection and use of data is governed by the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Case Evaluation: To assess and process your fraud recovery case submission.
• Communication: To contact you regarding your case status, updates, and legal proceedings.
• Service Improvement: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, to send relevant information about our services via email or other channels.
• Security: To detect, prevent, and address technical issues and fraudulent activity.

3. Google Services & Third-Party Tools

Our website integrates the following Google and third-party services:

3.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymized data. The information generated is transmitted to and stored by Google on servers in the United States. We have enabled IP anonymization to protect user privacy.

3.2 Google Ads & Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you submit a form, a conversion event may be recorded. This data is used solely for advertising optimization purposes.

3.3 Google Tag Manager

Google Tag Manager is used to manage and deploy marketing tags on our website. It does not collect personal data itself but may facilitate the collection of data by other tools.

3.4 YouTube Videos

Our website embeds YouTube videos hosted by Google LLC. When you interact with these videos, YouTube may collect data in accordance with the Google Privacy Policy. We use YouTube's privacy-enhanced mode where possible.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (e.g., Google Ads remarketing).
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, visit aboutcookies.org.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Legal Partners: With licensed attorneys and legal professionals handling your case, under strict confidentiality agreements.
• Law Enforcement: When required by law, court order, or governmental authority.
• Service Providers: With trusted third-party service providers who assist in operating our website and services, bound by data processing agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• With Your Consent: For any other purpose with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for all data transmissions
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• ISO 27001-aligned information security practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any breach that may affect your rights.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active case files: retained for the duration of legal proceedings plus 7 years
• Inquiry data (non-case): retained for 2 years
• Analytics data: retained in anonymized form for up to 26 months
• Marketing data: retained until you withdraw consent

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.
• CCPA Rights (California residents): Right to know, delete, and opt-out of sale of personal information.

To exercise any of these rights, please contact us at privacy@payback-recovery.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@payback-recovery.com
• Address: 123 Recovery Street, Financial District, New York, NY 10005
• Data Protection Officer: dpo@payback-recovery.com

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection supervisory authority.